Terms of sale

1. Who we are

Our online shop is run by AT Health Ltd, trading as Wilmslow Pharmacy. AT Health Ltd is registered in England and Wales, company number 14519140. Registered office: Wilmslow Pharmacy, Unit 2 Summerfields Village Centre, Wilmslow SK9 2TA. VAT number: GB 429880260.

Wilmslow Pharmacy, Unit 2 Summerfields Village Centre, Dean Row Road, Wilmslow, Cheshire SK9 2TA. Phone 01625 523414. Email info@wilmslow-pharmacy.co.uk.

We are a pharmacy registered with the General Pharmaceutical Council (GPhC), premises registration number 1029878. Our full details are on our company and regulator details page.

As a registered pharmacy, we must meet the GPhC’s standards for registered pharmacies.

These terms apply when you buy from our online shop. Nothing in them takes away your legal rights as a consumer.

2. What we sell

Our online shop sells:

• FreeStyle Libre 2 Plus glucose sensors
• FreeStyle Libre 3 Plus glucose sensors

Nothing on this website is medical advice. If you have a question about your health or about using a product, talk to our pharmacist, in the shop or on 01625 523414. In an emergency, call 999.

3. Glucose sensors

You can buy a maximum of two FreeStyle Libre sensors per customer per order, whichever model. They are for your own use, or for someone you care for.

The FreeStyle Libre 2 Plus and 3 Plus are not interchangeable: each works only with its own app or reader. Please check which one you use before you buy.

Our prices include VAT. We do not currently offer VAT relief on sensors.

The price you see is the price you pay, plus delivery.

4. How ordering works

To place an order:

1. Add the items you want to your basket.
2. Go to the checkout.
3. Enter your delivery and payment details.
4. Check the order summary.
5. Press the pay button.

You can correct any mistakes on the checkout page before you pay.

We confirm your order by email. We keep a copy of your order, and you can ask us for it.

The contract is in English.

5. Placing an order

• When you place an order, you are offering to buy the goods.
• We accept your order when we email you to confirm it. The contract between us starts then.
• We may refuse or cancel an order, for example if an item is out of stock or there is an obvious error in the price. If we do, we will tell you and refund everything you have paid for that order in full.
• We deliver to UK addresses only.

6. Prices and payment

• Our prices include VAT where it applies.
• The delivery charge is shown at checkout before you pay. See our delivery page.
• You pay by card through Stripe, our payment provider. You can also use Apple Pay or Google Pay.

7. Delivery and collection

We post orders by Royal Mail to UK addresses only, or you can collect your order free from the shop. The services and prices are on our delivery page.

We deliver to addresses in England, Scotland, Wales and Northern Ireland. We do not deliver to the Channel Islands, the Isle of Man or BFPO addresses.

We will deliver within 30 days of accepting your order unless we agree another date with you. If we cannot, we will tell you and you can cancel for a full refund.

A working day is Monday to Friday, excluding bank holidays in England.

The goods are our responsibility until they are delivered to you. Once they are delivered, they are your responsibility.

8. Changing your mind

You can cancel your order within 14 days, starting the day after you receive it, for any reason. For some items, you lose the right to cancel once their seal is broken (this does not affect your rights if an item is faulty). See our returns and cancellation page.

9. Faulty items

If an item is faulty, you have rights under the Consumer Rights Act 2015. See our returns and cancellation page.

10. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud.

11. Complaints

If something has gone wrong, please tell us. See our complaints page.

12. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland, you can bring legal proceedings in the Scottish or the English courts. If you live in Northern Ireland, you can bring proceedings in the Northern Irish or the English courts. This does not take away any rights you have under the law of the part of the UK where you live.